TERMS & CONDITIONS
Thank you for your interest in Budget Hemp™. We are pleased to welcome you to our family of clients. Because we take great pride in our quality hemp products and in our customer service, our primary goal is to build a congenial, long-lasting, prosperous relationship with you and your company. Now on to the serious stuff…
By continuing on to access and order from our bulk pricelist, you confirm that you represent a legitimate retail or commercial business and that you agree to abide by our wholesale terms as listed below.
Our minimum order for dry hemp goods is 500 lbs. and for liquid goods it is 210L.
On initial orders, we must request your company’s tax id number. We’ll keep it mum, but we will keep it on file to comply with Indiana’s tax exempt sales records requirements.
Because we source for the time being from a Canadian suppliers and customs preparations and paperwork is part of the process, cancellations and revisions cannot be accepted more than 5 days after your order has been received. When we receive your order and payment, we will confirm the details via e-mail before proceeding with production.
Note: Different computer monitors cause the colors of online images to vary slightly. If you are concerned about the quality or color of the product please email us at, firstname.lastname@example.org.
Orders are paid in advance by Credit Card, Paypal (ACH or credit card) or Direct Bank Wire Transfer, unless other arrangements have been made. Budget Hemp accepts Visa, Mastercard, Discover and American Express.
Reorders will not be released for shipment until payment has been received for any previous orders.
Budget Hemp reserves the right to terminate orders for nonpayment of accounts, and also claims the right to cancel open orders on past due accounts. Past due accounts will be subject to service charges at 5% per month on any balance overdue beyond 30 days. Customers agree to pay any and all collection expenses. A fee of $25.00 will be charged for all returned checks, and subsequent payment will be made by Credit Card, Paypal (ACH or credit card) or Direct Bank Wire Transfer.
Once we receive your order, we will send an e-mail to confirm the details. Your order will be sent via the best freight service available depending on shipping location. Your company is responsible for all applicable shipping and insurance charges, as itemized on your invoice from Budget Hemp that are outside of our standard policy
Our wholesale prices are quoted in US Dollars and are intended for the wholesale trade only. Pricing includes shipping charges and customs fees. We make every effort to maintain the accuracy of our pricelist, and will confirm the details of your order before proceeding with production.
We welcome the opportunity to work on special projects and private label designs.
Private label customers, please contact us at email@example.com and let us know what’s on your mind. Our design team will work closely with you to develop unique designs, color-ways, prints, etc. on your timetable and at a price that will work for your company.
DAMAGES and RETURNS
Claims for damages must be made within 5 days of receipt of goods. If damage has occurred, please contact us immediately, preserve and photograph damaged packaging for insurance claims and forward the images to us. We will send you a return authorization number and arrange for shipping back to us. We will advise you as to the expected ship date for your replacement order and will pay for re-shipping.
As a rule, we do not accept returns on goods ordered by you and produced specifically for you, except in the case of damages. If you have have special circumstances, contact us at firstname.lastname@example.org and we will work with you individually.
To review our Privacy and Security terms click here.
HOURS and CONTACT INFORMATION
We are open Monday through Friday 9 – 6, EST and you can reach us at email@example.com or 1-888-781-1235. Since we believe in excellent customer service, however, we check our e-mail frequently. So if you need us fast, e-mail is the best way to go!